Reports

The Ytel Application has various built-in reports allowing you to view summarized and detailed analytics about your account, agents, calls, messages, system logs, workflows, and IVRs:

• Usage Shows Ytel costs by category. The report can be run for sub-accounts as well.
• Agent Time Sheet: Report displaying agent activity.
• Agent Performance: Displays agent call statistics.
• Agent Status Details: Displays agent call counts.
• Logs: System logs showing SMS, Calls, and Carrier integration activity.
• Routing Statistics: Shows a single day’s (24 hour period) routing statistics either by Workflow for Number.
• Active Calls: An automatically updated report showing current active calls.
• Remediation: If enabled, this report shows remediation activity by carrier.
• Performance: Shows detailed call performance activity individually or grouped by Template, Workflow, and Date.
• Workflow Failures: Displays workflow failures.
• Workflow Paths: Shows the paths a given workflow has taken.
• IVR: Provides IVR usage reports including the actions executed and total hits.
• Communication: Contains four graphical reports:
  • Call Report: Shows the number of calls for a given time period by communication type.
  • Average Call Length: Shows the number of calls for a given time period by communication type.
  • Call Cost: Shows call costs for a given period by communication type.
  • Call Cost Table: Table version of the Call Cost report.
• Call by Number Report: 30 day look-back report showing both total counts and detailed counts by number.