Agent Time Sheet

This report displays agent time performance on both a summary and detailed view.

The report contains the following elements:

1. Start Date: Start date for the data to display in the report.
2. End Date: End date for the data to display in the report.
3. Agent: Agent(s) you’d like to report on.
4. Submit: Runs the report using the criteria you've entered.
5. Show Columns: Show and hide columns displayed in your report.
6. Export: Export your report data to CSV.

The following metrics are summarized at the top of the report and includes call counts and averages:

• Available
• Dialing
• Inbound
• Offline
• Outbound