Inbox

The Ytel Inbox provides a familiar chat-style SMS communication interface with real-time messaging.

1. Current Inbox: Use this selector to change the inbox you’re using. Inboxes can be created at user and workgroup levels.
2. Inbox Management: Allows you to manage inboxes and inbox users.
3. Start a Conversation: Create a new conversation with one of your stored contacts. You will be prompted to select a contact and to send an SMS from a single number or number set.
4. Conversation List: Use the tabs to view open and closed conversations. Select a conversation from the list to see the message stream for that respective conversation.
5. Message Stream: Displays the inbound and outbound SMS messages for a given conversation.
6. Message Box: Use this input field to respond to messages in your message stream. Text, emojis, or a combination of both can be included in your message. Text-only messages have a character limit of 160 characters. If a message contains an emoji, the character limit is reduced to 70 characters.
7. Contact Details: Pertinent information about the contact you’re corresponding with is shown here. This includes their basic contact information as well as any custom defined metadata fields.