Changelog

• - View complete update + Screenshots

• August 21, 2023

  • Released an IVR wizard creator on the API side - https://support.ytel.com/hc/en-us/articles/18021109838875

• - View complete update + Screenshots

• July 1, 2023

  • Published an updated to our call log details to reflect the correct api version

• July 3, 2023

  • Modifications to our Usage Summary Reporting flow
  • Engineering based security updates

• July 10, 2023

  • Added Global Callbacks for Dispositions completed through the API

• - View complete update + Screenshots

• June 2, 2023

  • Published an updated to our call log details to reflect the correct api version
  • Released additional video conference endpoints
  • Increased the line size for all graph based reporting.
  • Removed the ability to input special characters in audio files names
  • Add additional browser support for inbound call notifications on the desktop
  • Added entry_date as an available variable for use in the webform URL pop-ver screen
  • Created a new monitoring report jobs endpoint were admins can download existing reports, but not run a report themselves

• June 7, 2023

  • Updates to our phone number monitoring for FTC complaint reporting

• June 9, 2023

  • The user unavailable action setting for DIDs now defaults to IN_GROUP
  • Updates were made to descriptions and help text across various sections
  • New summarized view for the Usage Summary Report
  • New summarized PDF download view for the Usage Summary Report
  • New summarized with expanded details view for the Usage Summary Report
  • New summarized with expanded details PDF download view for the Usage Summary Report
  • New design look to the Usage Summary Report
  • Ability to select the roles you want on a long lived token
  • Updates to the Percentage note to depict and describe the weighted ability that can be placed on child nodes
  • Webrtc phone numbers that are released from the account will be removed from assigned users.
  • Webrtc phone numbers that were released from the account prior to June 9th and assigned to an inactive user can now be updated to a new webrtc phone number if the user is reactivated.

• June 13, 2023

  • Corrected an issue customers saw when selecting a data list Report in Contact Center. Data list with special characters are now correctly displaying the reports section for all user levels with permission.
  • In Contact Center - The contact data uploader was adjusted to include additional countries. Full list:
  • 1 - United State of America 27 - South Africa
    36 - Hungary
    44 - United Kingdom
    48 - Poland
    49 - Germany
    52 - Mexico
    359 - Bulgaria
    420 - Czech Republic
  • In Contact Center - Inbound queue names now allow for spaces in the name
  • A new report was introduced that allows customers to look at the speed of contact with people who call into a phone line.

• June 15, 2023

  • The max length of a video conference schedule was extended to 24 hours.
  • Performance based reporting was updated to show all call data.
  • Adjustments to the CNAM process were made.
  • All call logs now fully pass metadata appended to the call. This included custom meta data as well as disposition based tags.
• June 20, 2023
  • A change was released into production to handle an error found on inbound sms messages where the emojis were not formatting correctly for the inbound sms callback.
  • A new report was released for Contact Center in the Reporting Jobs section. This new report, Caller Id Stats Report, allows you to see the Phone number, the total amount of calls for the time period and the amount of calls that were answered by an agent.

• June 21, 2023

  • Released an update to our charts to expand the bar and line size for better visibility.
  • Released a change that moved the Support Plan from Billing Section to lower left hand navigation.
  • Released an number of updates to the user management section on app.ytel.com

• June 22, 2023

  • Released two new endpoints into production that allow Ytel accounts to verify a third party phone number into the Ytel system for use for Caller ID, Branded Calling and Number Remediation

• June 26, 2023

  • Released a change into our application to allow users to create keywords for the carrier keyword START. You can set up keywords on any item code for sms enabled numbers.

• June 27, 2023

  • Corrected the Lost in Space error showing when selecting Saved Queries
  • Shows imported third party phone numbers in the Mange Numbers section
  • Added the ability to see Branded Calls in the call logs
  • Correction to the Add Feature endpoint
  • Updated the Contact Center Sync endpoint to be Asynchronous
  • Updated "Manual Dial Override" Definition

• June 29, 2023

  • Added an EXISTS as a function option in inbound routing for contact matching.
  • Updated Call and Call-Relay function on inbound routing to both route to phone numbers and SIP extensions
  • Fixed a bug with enabling agent extensions for Call Menus
  • Add "called_count" variable to be selectable for use the called_count variable should be available for use in
    • URLs also including webform
    • Dispo URLs
    • Agent screen scripts

• 
• - View complete update + Screenshots

• May 2, 2023

  • On May 2, 2023 we released a number of updates to our Contact Center platform. These changes include updating grammar, language and title casing for the product. Notable changes for customers includes the "Data Management" Section.
  • Data Management was changed to Contacts
  • Data Lists was changed to Contact
  • Advanced List Rule was changed to Advanced Rule
  • Data Loader was changed to Contact Upload
  • Data Search was changed to Contact Search
  • Custom Fields was changed to Attributes
  • Lead Management was changed to Contact Management

• May 15, 2023

• On May 15, 2023 we released a number of update to our API system. Those changes included:Ability to use a PATCH method for workflow and Global CallbacksCode for Prorating monthly recurring charges and phone numbers. Starting June 1, 2023, all recurring charges for products and features with monthly fees will be billed on the 1st of each month. We will also prorate fees at the time of purchase and charge the regular monthly fee on the first day of the following calendar month.Ability to add and pass tag data on different types of communication, conferences, calls and sms.
• For our javascript widget web phone and web phone in our application we will be adding the ability to have up to 10 phone numbers associated to your web phone. This will allow you to review inbound calls from 10 phone number as well as choose a phone number you wish to send out on.
• Use Case 1 - You have multiple phone numbers used for marketing and want to route specific phone numbers to always route to a specific agent.
• Use Case 2 - Your web phone users are talking to both US and International customers (phone numbers) through calls and texting and need a specific phone number to navigation successful communication to different areas.

• On version 3.5 or sub version 3.5.30, web phone users now have the following:
  • Update to Live Lists to see a drop-down of available live lists for the logged-in web phone user.
  • Ability to see inbound and outbound calls in the recent communication section.
  • The ability to mute different call legs (conference participants).
  • The ability to see and hang up on different call legs (conference participants).
  • Update to the call routing path to process a full hang as requested on a call leg (conference participant).

• Webphone Version 3.5.17
  • We released and update the webphone to include a parameter in the settings tab for timeout control on transferring to a voicemail or an outbound number.
• Contact Center (YCC)
  • We have applied our latest patches to the Contact Center platform. This will improve performance and increase security.
• Verified Calls/SMS
  • Google Verified SMS and Calls has been discontinued. If you are interested in RCS, please reach out to us at [email protected]
• Phone Number Management
  • If you release a number by mistake, you can use the purchase specific phone number API to recover that phone number and bring it back into your account.
• Inbox
  • We retooled the ability to create multiple inboxes. You can easily inbound route your inbound sms conversations to different inboxes to field questions from customers to their specific contact.
• Campaign Registry
  • Removed the vetting class requirement from the Campaign Registry form and will pass standard vetting class on all brands. If you are doing a Political Campaign our team will work with you on the additional vetting requirements.
• - View Screenshots

- View complete update + Screenshots