added

YCC Product Updates

  • Dashboard is now compatible in mobile view
    • Added the ability to filter logs based on data in the Ytel API and seat management
    • Added the lead count and custom fields check preview prior to downloading lists
    • Added the ability to select a new custom audio file on inbound notifications
    • Added an export option for the visualized report charts in pdf/jpeg/png
added

Ytel Product Updates

  • A new dashboard has been added to the main page. This dashboard will break down your billing by date and SKU.
  • A new report called workflow paths has been added and will give you q visual representation of the flow each user took to reach your set goal.
added

YCC Product Updates

  • Updates to the Outbound Caller ID Log
  • Redesigned the data search page
  • Ability to filter based on phone's full name on call monitor
  • Scrubbed list improvements
  • Added the ability to toggle sidebar on different screens
  • Added the ability to trim the numbers in the export call report
  • Added the ability to update remote agent status
  • Here is a unicorn 🦄
added

YCC Product Updates

  • Upgraded Answer Machine Detection - AMD Version 2
  • Updated the process of how the Suppression list download
  • Added pop-up notifications to let customers know about updates to the Ytel changelog
  • Improved search filtering list
  • The Agent Time Detail Report now shows parks and holds data
  • Patched a bug with the Export Call Report "Status" Drop-down with duplicate lists
  • Made improvements to the non-agent API
    • Added additional graphical views to the following reports:
    • Agent Time Detail
    • Agent Status Detail
    • Agent Performance Detail
    • Team Performance Detail
    • Performance Comparison Report
    • Single Agent Daily
    • Inbound Report By Group
    • Outbound calling report
added

Ytel Product Updates

The below features have been added or improved in the Ytel Product Platform:

YCC Product Updates

  • Updated the Outbound Summary report to display a graph representation of data as well as the log file.
  • Smoothed the ability to search for a new lead after previously searching for a lead.
  • Updated the headers on the Agent Performance report.
  • Updated Advanced List Roles when filtering and looking for statuses.
  • Updated column alignment on the Agent Time Details report.
improved

YCC Product Updates

We have updated the following reports with a visual graph report in addition to the text-only data reports.

added

Ytel Product Updates

  • 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
  • node#.callstatus is the variable for collecting/using the call status
  • node#.DTMF is the variable for collecting/using the call status.
added

New Workflow Node Added

Workflow Node: Starts a new workflow. This will carry forward any variables used by this campaign.

fixed

DTMF Digit Passing on Timeout <Gather>

A bug was fixed where the DTMF digit in the InboundXML <Gather> tag would not trigger when the timeout occurred.

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