March Change Log: Web phone and Billing

We released a change to web phone to add the ability to forward a web phone to a SIP extension. This was something we had in Inbound Routing, but did not expose in the web phone.

Web Phone Feature Update

  • On version 3.5 or sub version 3.5.30, web phone users now have the following:
    • Update to Live Lists to see a drop-down of available live lists for the logged-in web phone user.
    • Ability to see inbound and outbound calls in the recent communication section.
    • The ability to mute different call legs (conference participants).
    • The ability to see and hang up on different call legs (conference participants).
    • Update to the call routing path to process a full hang as requested on a call leg (conference participant).

Ytel Product Update: Mid-February 2023

  • Webphone Version 3.5.17
    • We released and update the webphone to include a parameter in the settings tab for timeout control on transferring to a voicemail or an outbound number.
  • Contact Center (YCC)
    • We have applied our latest patches to the Contact Center platform. This will improve performance and increase security.
  • Verified Calls/SMS
    • Google Verified SMS and Calls has been discontinued. If you are interested in RCS, please reach out to us at [email protected]
  • Phone Number Management
    • If you release a number by mistake, you can use the purchase specific phone number API to recover that phone number and bring it back into your account.
  • Inbox
    • We retooled the ability to create multiple inboxes. You can easily inbound route your inbound sms conversations to different inboxes to field questions from customers to their specific contact.
  • Campaign Registry
    • Removed the vetting class requirement from the Campaign Registry form and will pass standard vetting class on all brands. If you are doing a Political Campaign our team will work with you on the additional vetting requirements.
  • :link: - View Screenshots

Ytel Product Updates: Mid-December 2022

Ytel Product Updates

  • Workflow Webhook Notes - On hover you can see the name of the webhook

Ytel Product Updates

  • Updated Call Logs to allow the additional search parameters for to and from number
  • Added validation on the number of days that can be added for a long-lived token
  • Workflow reporting now allows you to select the "next day" when the UTC date flips over.

YCC Product Updates

  • DNC Loader - Fix added for campaign-specific uploads
  • Reporting Jobs "Export call Report" - Fixed missing fields for the extended report when setting a custom order by
  • Mobile View - Fixed as an issue with the Data Search Lead ID hyperlink not working.
  • Fixed the team Performance Details Report - No longer showing the "Oops, Page Vanished Error Message"
  • Fixed number syncing which was limited to 5000 numbers
  • Squashed other minor bugs and added in some performance enhancements
  • Data List - Added a Reset Times Description

Ytel Product Updates

  • Pagination - The Manage number section processes numbers for the UI in batches when a customer has over 300 numbers. You are now able to search on filters based on the page you are currently on. We are working to change this to apply filters to your entire set of owned numbers and not just a single page.
  • Workflow reporting - In addition to a number of call stats added in the past weeks, this release includes voicemail successful and voicemail failure stats for the report.
  • Call & SMS Log - Customers can now apply a filter for a specific Workflow campaign ID and it will include only the specified Campaign.

YCC Product Updates

  • Reports - We moved the Call URL Logs and List Conversion Report to the "Calls" section and the "Other" column.
  • Report generation - Modified the engine that builds the export calls report.
  • Dashboard - Settings now save when you navigate away and then return to the dashboard.
  • Admin - Dashes are no longer allowed when creating an Agent ID.
  • Fixed - Headers now sort the columns when clicked for ACCID.
  • Fixed - Agents Groups - We now display the correct setting descriptors.
  • Fixed - Corrected the description for manual dial override