Ytel API

Successfully add SMS, Voice, Contacts & Workflow capabilities into your application without any telecommunications experience

Get Started    Documentation
fixed

Play Audio & Record Call Endpoint Fixes

Posted by Matt Grofsky 4 days ago

We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.

added

Asset API added

Posted by Matt Grofsky 5 days ago

Added the ability to upload and list assets hosted locally on the Ytel Ecosystem

YCC New Features and Fixes

Posted by Matt Grofsky 15 days ago
  • Added a new DNC list loader module.
  • Fixed a bug where the On-hold file prompt was not saving the name.
  • Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.

YCC Product Updates

Posted by Matt Grofsky 22 days ago
  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Export Calls Report - Flashes Browsers
  • Campaign Status List Report - Total displaying incorrectly and duplicate order number
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report update_lead API
  • Statuses - Added a stationary header bar for Systemwide Statuses
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • Bug fix for ignoring number on sync for numbers who are not in a number set
  • Fixed a payload Error - Number Reputation
  • Fixed the reset lead-called-status for the list toggle not working
  • After Hours Extension - Fixed not Saving in new UI
  • Fixed Ytel API Number Sync Status Error
  • Outbound Totals - Only pull in values during extended YCC-API view.
  • Included new phone_numbers column in the truncate numbers call report
  • Data Loader - Processing 52 Phone code reverting to US "1" in data list
  • Removed the message360 domain references from legacy code base
added

Ytel Product Updates

Posted by Matt Grofsky 23 days ago

Added the option for using negative conditions in contact sorting:

added

Ytel Product Updates

Posted by Matt Grofsky about a month ago

Added the ability to add begins with logic key-phrases in addition to keywords on Number Sets

improved

MORE! YCC Improvements & Additions

Posted by Matt Grofsky about a month ago
  • Agent - Added two new columns, callerid and type, to the Outbound log.
  • Agent - Fixed a bug where the agent password was not saving in the new User interface.
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • API Numbers - Added a field in the Ytel API Numbers for Outbound CallerID usage for the past 30 days
  • Custom Fields - Ytel CUSTOM: Hide the "Cost" column on lists
  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Dashboard - Choose report display options for YCC does not include inbound only from the filter selection
  • Default Preview Dial- on New UI when enable it will still show disable
  • Inbound notifications - The inbound notification can now be set to a custom audio file and can be set to be continuous or repeated ring.
  • Lead - Added help text associated with lead logs.
  • Lead - Added one new column, called number, to the Inbound Log.
  • Non Agent API - Added a DNC flag check to the update_lead API when you pass in dnc_check=Y
  • Numbers - Fixed a bug with the in group numbers section where clicking on edit number was erring
  • Reordered the Ytel API Numbers to move “Route” column in front of “Destination”
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report
  • Reports - Fixed a bug on the team performance detail report where agent data was displaying in multiple teams.
  • Switched the hot keys: CTRL Enter will return to the next line and ENTER will send your chat message. We added auto-scroll on a new message, Super Admins permissions were updated. You can now resize the chat window.
  • Updated Campaign Caller ID to show regardless of what interface it is saved in.
added

Ytel Product Updates

Posted by Matt Grofsky about a month ago
  • The ability to see the font name style of your font and the ability to change your font color when placing text over your favorite image.
  • -- The ability to schedule out recurring schedules - up to three months in advance
    This is good for
  • Religious organization reminders and outreaches
  • Non-profit Outreach monthly reminders
  • Telehealth reminders
  • Auto reminders
  • Anything else you need a reminder on or have a recurring schedule for sending on
    -- Additional Updates
  • Re-introduction of the WebRTC phone
  • Wait Unit - On the Event Node - This allows you to wait till another future timezone to take action
  • More search options in Contact - contains, equals, exists, begins with, less than, greater than.
    -- YCC Updates
  • Chat released into production
  • Number nuisance scoring
improved

Updated Contact Importing

Posted by Matt Grofsky about a month ago
  • On Importing Contacts you can select your Attribute resolution mode.
  • Assume the data type - Where our system will look at the data values and attempt to match them to a type
  • Return failures - Show you in the UI which fields were not mapped to an existing attribute
  • Ignore fields - Ignore data on your CVS that doesn't map to an existing attribute.
improved

YCC Improvements & Additions

Posted by Matt Grofsky about a month ago
  • List conversion report and outbound dialing report showing different numbers for sales
  • API Management cleanup when missing api credentials.
  • Ability to lower the interval time on advanced list rules.
  • Agent Group - Add additional settings
  • Statuses (Systemwide statuses) - remove Category column
  • Statuses (Campaign statuses) - remove Category column
  • Statutuses - Add New System Status - remove Category Option
  • Statutuses - Add New Custom Campaign Status - remove Category Option
  • Advanced list rule statuses are duplicated in the drop down
  • Team Performance Detail report Team ID
  • New side UI Navigation