• YCC Updates

• FIXED: Campaign - Adjusted misconfigured statuses when creating a new campaign.

• FIXED: List Mix - Added a missing dash when adding individual statuses from scratch.

• FIXED: List Mix - Removed double space when applying to ALL Dialabale Statuses.

• IMPROVEMENT: Reduced the delay when changing the rank of an Agent for inbound queues.

• ADDED: The ability to pull a suppression list by campaign.

• FIXED: Dashboard pause codes - Fixed an issue where the new UI Pause codes were no longer displaying the dashboard.

• FIXED: List Mix - Allowed the capability to select a list.

• IMPROVEMENT: List Mix - Removed the hover text for Dial Statuses and List.

• IMPROVEMENT: Export Leads API - Added --ALL-- to the campaign parameter.

• ADDED: list_info API - Added the ability to get summary information about a list.

• IMPROVEMENT: On the API seat management, the names of the seats need were changed to Outbound -> Blended. Closer --> Inbound.

• Other minor bug fixes we ran across

• Leadbeam Updates

• FIXED: Buyer Meta tags were not being assigned to a lead.

• IMPROVEMENT: Improved the decision scheme for Weighted Random.

• FIXED: Calls Per Hour rule was fixed.

• ADDED: The ability to post out the "reason" when a sold call is toggled to refunded or rejected.

• MODIFIED: Removed the report email delivery option from the UI temporarily to refactor.

• MODIFIED: Removed the account log tab in logs.

• Dashboard is now compatible in mobile view
• Added the ability to filter logs based on data in the Ytel API and seat management
• Added the lead count and custom fields check preview prior to downloading lists
• Added the ability to select a new custom audio file on inbound notifications
• Added an export option for the visualized report charts in pdf/jpeg/png

• A new dashboard has been added to the main page. This dashboard will break down your billing by date and SKU.
• A new report called workflow paths has been added and will give you q visual representation of the flow each user took to reach your set goal.

• Updates to the Outbound Caller ID Log
• Redesigned the data search page
• Ability to filter based on phone's full name on call monitor
• Scrubbed list improvements
• Added the ability to toggle sidebar on different screens
• Added the ability to trim the numbers in the export call report
• Added the ability to update remote agent status
• Here is a unicorn 🦄

• Upgraded Answer Machine Detection - AMD Version 2
• Updated the process of how the Suppression list download
• Added pop-up notifications to let customers know about updates to the Ytel changelog
• Improved search filtering list
• The Agent Time Detail Report now shows parks and holds data
• Patched a bug with the Export Call Report "Status" Drop-down with duplicate lists
• Made improvements to the non-agent API
  • Added additional graphical views to the following reports:
  • Agent Time Detail
  • Agent Status Detail
  • Agent Performance Detail
  • Team Performance Detail
  • Performance Comparison Report
  • Single Agent Daily
  • Inbound Report By Group
  • Outbound calling report

The below features have been added or improved in the Ytel Product Platform:

• Updated the Outbound Summary report to display a graph representation of data as well as the log file.
• Smoothed the ability to search for a new lead after previously searching for a lead.
• Updated the headers on the Agent Performance report.
• Updated Advanced List Roles when filtering and looking for statuses.
• Updated column alignment on the Agent Time Details report.

We have updated the following reports with a visual graph report in addition to the text-only data reports.

• 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
• node#.callstatus is the variable for collecting/using the call status
• node#.DTMF is the variable for collecting/using the call status.

Workflow Node: Starts a new workflow. This will carry forward any variables used by this campaign.