added

Ytel Product Updates

The below features have been added or improved in the Ytel Product Platform:

YCC Product Updates

  • Updated the Outbound Summary report to display a graph representation of data as well as the log file.
  • Smoothed the ability to search for a new lead after previously searching for a lead.
  • Updated the headers on the Agent Performance report.
  • Updated Advanced List Roles when filtering and looking for statuses.
  • Updated column alignment on the Agent Time Details report.
improved

YCC Product Updates

We have updated the following reports with a visual graph report in addition to the text-only data reports.

added

Ytel Product Updates

  • 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
  • node#.callstatus is the variable for collecting/using the call status
  • node#.DTMF is the variable for collecting/using the call status.
added

New Workflow Node Added

Workflow Node: Starts a new workflow. This will carry forward any variables used by this campaign.

fixed

DTMF Digit Passing on Timeout <Gather>

A bug was fixed where the DTMF digit in the InboundXML <Gather> tag would not trigger when the timeout occurred.

added

New Workflow Node Added

A new workflow node called Computation has been added.

fixed

Play Audio & Record Call Endpoint Fixes

We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.

added

Asset API added

Added the ability to upload and list assets hosted locally on the Ytel Ecosystem

YCC New Features and Fixes

  • Added a new DNC list loader module.
  • Fixed a bug where the On-hold file prompt was not saving the name.
  • Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.