Ytel Documentation

Added the ability to add begins with logic key-phrases in addition to keywords on Number Sets

• Agent - Added two new columns, callerid and type, to the Outbound log.
• Agent - Fixed a bug where the agent password was not saving in the new User interface.
• Agents - Added a "View More" option to display additional fields including email and voicemail
• API Numbers - Added a field in the Ytel API Numbers for Outbound CallerID usage for the past 30 days
• Custom Fields - Ytel CUSTOM: Hide the "Cost" column on lists
• Dashboard - Added the ability to force agents into queues through the admin dashboard
• Dashboard - Choose report display options for YCC does not include inbound only from the filter selection
• Default Preview Dial- on New UI when enable it will still show disable
• Inbound notifications - The inbound notification can now be set to a custom audio file and can be set to be continuous or repeated ring.
• Lead - Added help text associated with lead logs.
• Lead - Added one new column, called number, to the Inbound Log.
• Non Agent API - Added a DNC flag check to the update_lead API when you pass in dnc_check=Y
• Numbers - Fixed a bug with the in group numbers section where clicking on edit number was erring
• Reordered the Ytel API Numbers to move “Route” column in front of “Destination”
• Reports - Added the ability to truncated Lead phone numbers in Export Calls Report
• Reports - Fixed a bug on the team performance detail report where agent data was displaying in multiple teams.
• Switched the hot keys: CTRL Enter will return to the next line and ENTER will send your chat message. We added auto-scroll on a new message, Super Admins permissions were updated. You can now resize the chat window.
• Updated Campaign Caller ID to show regardless of what interface it is saved in.

• The ability to see the font name style of your font and the ability to change your font color when placing text over your favorite image.
• -- The ability to schedule out recurring schedules - up to three months in advance
  This is good for
• Religious organization reminders and outreaches
• Non-profit Outreach monthly reminders
• Telehealth reminders
• Auto reminders
• Anything else you need a reminder on or have a recurring schedule for sending on
  -- Additional Updates
• Re-introduction of the WebRTC phone
• Wait Unit - On the Event Node - This allows you to wait till another future timezone to take action
• More search options in Contact - contains, equals, exists, begins with, less than, greater than.
  -- YCC Updates
• Chat released into production
• Number nuisance scoring

• On Importing Contacts you can select your Attribute resolution mode.
• Assume the data type - Where our system will look at the data values and attempt to match them to a type
• Return failures - Show you in the UI which fields were not mapped to an existing attribute
• Ignore fields - Ignore data on your CVS that doesn't map to an existing attribute.

• List conversion report and outbound dialing report showing different numbers for sales
• API Management cleanup when missing api credentials.
• Ability to lower the interval time on advanced list rules.
• Agent Group - Add additional settings
• Statuses (Systemwide statuses) - remove Category column
• Statuses (Campaign statuses) - remove Category column
• Statutuses - Add New System Status - remove Category Option
• Statutuses - Add New Custom Campaign Status - remove Category Option
• Advanced list rule statuses are duplicated in the drop down
• Team Performance Detail report Team ID
• New side UI Navigation

• Export Calls Report - Custom Fields “Headers”
• When a Admin in an Admin group is only allowed viewing for a single campaign and user group. I can run a Export Call report and ALL lists are listed. Ideally only the lists associated with my allowed campaign should show up
• Dashboard - add option to display name of campaign
• Agent Performance Detail Report. The Pause Code Breakdown is totaling over 24 hours in one day. Example: Agent 1006 shows 26 hours on their total pause time.
• Pulling Scrubbed list file from data loader
• File name having conman in it having issue fixed qa
• AGENT Stats REPORT TIME Duration
• List Conversion Report is exceeding the range date selected. They will select one day in the past and it will report from the date selected to the current date.
• Campaign - Lead Filter should not allow “All Groups” selection

Squashed some misc. bugs and streamlined some UI elements. Below are some of the major additions, improvements, and fixes.

• Fixed an issue where users were unable to delete leads in advanced lead management in new UI.

• Fixed an issue where the CSV file uploader was giving an incorrect message stating the file was bad.

• Fixed and issue where campaign list mix percentage changes weren't saving in the new UI.

• DNC file uploader was fixed to support various newline formats from different operating systems.

• Users can now modify an existing user's inbound queue "Ranks" via API.

In order to provide a better API experience, we have decided to move pointers for our API reference library to Postman at https://api-docs.ytel.com/

• Modifying the user experience for editing a contact to display a message to assist customers on what to do.
• Removed the truncation in the Phone Number field for managing numbers
• Added Additional Variables for the Carrier Lookup Node in workflow
• Cleaned up the drop downs on the purchase numbers, usage, manage numbers, sms log pages.
• Made some changes to enhance the asset picker in Workflow.
• Fixed Inbox to allow for a better mobile experience.
• Added a Simplified Call Node in Workflow.