fixed

DTMF Digit Passing on Timeout <Gather>

A bug was fixed where the DTMF digit in the InboundXML <Gather> tag would not trigger when the timeout occurred.

added

New Workflow Node Added

A new workflow node called Computation has been added.

fixed

Play Audio & Record Call Endpoint Fixes

We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.

added

Asset API added

Added the ability to upload and list assets hosted locally on the Ytel Ecosystem

YCC New Features and Fixes

  • Added a new DNC list loader module.
  • Fixed a bug where the On-hold file prompt was not saving the name.
  • Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.

YCC Product Updates

  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Export Calls Report - Flashes Browsers
  • Campaign Status List Report - Total displaying incorrectly and duplicate order number
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report update_lead API
  • Statuses - Added a stationary header bar for Systemwide Statuses
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • Bug fix for ignoring number on sync for numbers who are not in a number set
  • Fixed a payload Error - Number Reputation
  • Fixed the reset lead-called-status for the list toggle not working
  • After Hours Extension - Fixed not Saving in new UI
  • Fixed Ytel API Number Sync Status Error
  • Outbound Totals - Only pull in values during extended YCC-API view.
  • Included new phone_numbers column in the truncate numbers call report
  • Data Loader - Processing 52 Phone code reverting to US "1" in data list
  • Removed the message360 domain references from legacy code base
added

Ytel Product Updates

Added the option for using negative conditions in contact sorting:

added

Ytel Product Updates

Added the ability to add begins with logic key-phrases in addition to keywords on Number Sets

improved

MORE! YCC Improvements & Additions

  • Agent - Added two new columns, callerid and type, to the Outbound log.
  • Agent - Fixed a bug where the agent password was not saving in the new User interface.
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • API Numbers - Added a field in the Ytel API Numbers for Outbound CallerID usage for the past 30 days
  • Custom Fields - Ytel CUSTOM: Hide the "Cost" column on lists
  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Dashboard - Choose report display options for YCC does not include inbound only from the filter selection
  • Default Preview Dial- on New UI when enable it will still show disable
  • Inbound notifications - The inbound notification can now be set to a custom audio file and can be set to be continuous or repeated ring.
  • Lead - Added help text associated with lead logs.
  • Lead - Added one new column, called number, to the Inbound Log.
  • Non Agent API - Added a DNC flag check to the update_lead API when you pass in dnc_check=Y
  • Numbers - Fixed a bug with the in group numbers section where clicking on edit number was erring
  • Reordered the Ytel API Numbers to move “Route” column in front of “Destination”
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report
  • Reports - Fixed a bug on the team performance detail report where agent data was displaying in multiple teams.
  • Switched the hot keys: CTRL Enter will return to the next line and ENTER will send your chat message. We added auto-scroll on a new message, Super Admins permissions were updated. You can now resize the chat window.
  • Updated Campaign Caller ID to show regardless of what interface it is saved in.
added

Ytel Product Updates

  • The ability to see the font name style of your font and the ability to change your font color when placing text over your favorite image.
  • -- The ability to schedule out recurring schedules - up to three months in advance
    This is good for
  • Religious organization reminders and outreaches
  • Non-profit Outreach monthly reminders
  • Telehealth reminders
  • Auto reminders
  • Anything else you need a reminder on or have a recurring schedule for sending on
    -- Additional Updates
  • Re-introduction of the WebRTC phone
  • Wait Unit - On the Event Node - This allows you to wait till another future timezone to take action
  • More search options in Contact - contains, equals, exists, begins with, less than, greater than.
    -- YCC Updates
  • Chat released into production
  • Number nuisance scoring