Agent - Added two new columns, callerid and type, to the Outbound log.
Agent - Fixed a bug where the agent password was not saving in the new User interface.
Agents - Added a "View More" option to display additional fields including email and voicemail
API Numbers - Added a field in the Ytel API Numbers for Outbound CallerID usage for the past 30 days
Custom Fields - Ytel CUSTOM: Hide the "Cost" column on lists
Dashboard - Added the ability to force agents into queues through the admin dashboard
Dashboard - Choose report display options for YCC does not include inbound only from the filter selection
Default Preview Dial- on New UI when enable it will still show disable
Inbound notifications - The inbound notification can now be set to a custom audio file and can be set to be continuous or repeated ring.
Lead - Added help text associated with lead logs.
Lead - Added one new column, called number, to the Inbound Log.
Non Agent API - Added a DNC flag check to the update_lead API when you pass in dnc_check=Y
Numbers - Fixed a bug with the in group numbers section where clicking on edit number was erring
Reordered the Ytel API Numbers to move “Route” column in front of “Destination”
Reports - Added the ability to truncated Lead phone numbers in Export Calls Report
Reports - Fixed a bug on the team performance detail report where agent data was displaying in multiple teams.
Switched the hot keys: CTRL Enter will return to the next line and ENTER will send your chat message. We added auto-scroll on a new message, Super Admins permissions were updated. You can now resize the chat window.
Updated Campaign Caller ID to show regardless of what interface it is saved in.
When a Admin in an Admin group is only allowed viewing for a single campaign and user group. I can run a Export Call report and ALL lists are listed. Ideally only the lists associated with my allowed campaign should show up
Dashboard - add option to display name of campaign
Agent Performance Detail Report. The Pause Code Breakdown is totaling over 24 hours in one day. Example: Agent 1006 shows 26 hours on their total pause time.
Pulling Scrubbed list file from data loader
File name having conman in it having issue fixed qa
AGENT Stats REPORT TIME Duration
List Conversion Report is exceeding the range date selected. They will select one day in the past and it will report from the date selected to the current date.
Campaign - Lead Filter should not allow “All Groups” selection