A bug was fixed where the DTMF digit in the InboundXML <Gather> tag would not trigger when the timeout occurred.

A new workflow node called Computation has been added.

We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.

Added the ability to upload and list assets hosted locally on the Ytel Ecosystem

• Added a new DNC list loader module.
• Fixed a bug where the On-hold file prompt was not saving the name.
• Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.

• Dashboard - Added the ability to force agents into queues through the admin dashboard
• Export Calls Report - Flashes Browsers
• Campaign Status List Report - Total displaying incorrectly and duplicate order number
• Reports - Added the ability to truncated Lead phone numbers in Export Calls Report update_lead API
• Statuses - Added a stationary header bar for Systemwide Statuses
• Agents - Added a "View More" option to display additional fields including email and voicemail
• Bug fix for ignoring number on sync for numbers who are not in a number set
• Fixed a payload Error - Number Reputation
• Fixed the reset lead-called-status for the list toggle not working
• After Hours Extension - Fixed not Saving in new UI
• Fixed Ytel API Number Sync Status Error
• Outbound Totals - Only pull in values during extended YCC-API view.
• Included new phone_numbers column in the truncate numbers call report
• Data Loader - Processing 52 Phone code reverting to US "1" in data list
• Removed the message360 domain references from legacy code base

Added the option for using negative conditions in contact sorting:

Added the ability to add begins with logic key-phrases in addition to keywords on Number Sets

• Agent - Added two new columns, callerid and type, to the Outbound log.
• Agent - Fixed a bug where the agent password was not saving in the new User interface.
• Agents - Added a "View More" option to display additional fields including email and voicemail
• API Numbers - Added a field in the Ytel API Numbers for Outbound CallerID usage for the past 30 days
• Custom Fields - Ytel CUSTOM: Hide the "Cost" column on lists
• Dashboard - Added the ability to force agents into queues through the admin dashboard
• Dashboard - Choose report display options for YCC does not include inbound only from the filter selection
• Default Preview Dial- on New UI when enable it will still show disable
• Inbound notifications - The inbound notification can now be set to a custom audio file and can be set to be continuous or repeated ring.
• Lead - Added help text associated with lead logs.
• Lead - Added one new column, called number, to the Inbound Log.
• Non Agent API - Added a DNC flag check to the update_lead API when you pass in dnc_check=Y
• Numbers - Fixed a bug with the in group numbers section where clicking on edit number was erring
• Reordered the Ytel API Numbers to move “Route” column in front of “Destination”
• Reports - Added the ability to truncated Lead phone numbers in Export Calls Report
• Reports - Fixed a bug on the team performance detail report where agent data was displaying in multiple teams.
• Switched the hot keys: CTRL Enter will return to the next line and ENTER will send your chat message. We added auto-scroll on a new message, Super Admins permissions were updated. You can now resize the chat window.
• Updated Campaign Caller ID to show regardless of what interface it is saved in.

• The ability to see the font name style of your font and the ability to change your font color when placing text over your favorite image.
• -- The ability to schedule out recurring schedules - up to three months in advance
  This is good for
• Religious organization reminders and outreaches
• Non-profit Outreach monthly reminders
• Telehealth reminders
• Auto reminders
• Anything else you need a reminder on or have a recurring schedule for sending on
  -- Additional Updates
• Re-introduction of the WebRTC phone
• Wait Unit - On the Event Node - This allows you to wait till another future timezone to take action
• More search options in Contact - contains, equals, exists, begins with, less than, greater than.
  -- YCC Updates
• Chat released into production
• Number nuisance scoring