added
Ytel Product Updates
Posted by Matt Grofsky about 1 year ago
The below features have been added or improved in the Ytel Product Platform:
YCC Product Updates
Posted by Matt Grofsky about 1 year ago
- Updated the Outbound Summary report to display a graph representation of data as well as the log file.
- Smoothed the ability to search for a new lead after previously searching for a lead.
- Updated the headers on the Agent Performance report.
- Updated Advanced List Roles when filtering and looking for statuses.
- Updated column alignment on the Agent Time Details report.
improved
YCC Product Updates
Posted by Matt Grofsky about 1 year ago
We have updated the following reports with a visual graph report in addition to the text-only data reports.
added
Ytel Product Updates
Posted by Matt Grofsky about 1 year ago
- 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
- node#.callstatus is the variable for collecting/using the call status
- node#.DTMF is the variable for collecting/using the call status.
added
New Workflow Node Added
Posted by Matt Grofsky about 1 year ago
Workflow Node: Starts a new workflow. This will carry forward any variables used by this campaign.
fixed
DTMF Digit Passing on Timeout <Gather>
Posted by Matt Grofsky about 1 year ago
A bug was fixed where the DTMF digit in the InboundXML <Gather>
tag would not trigger when the timeout occurred.
added
New Workflow Node Added
Posted by Matt Grofsky about 1 year ago
A new workflow node called Computation has been added.
fixed
Play Audio & Record Call Endpoint Fixes
Posted by Matt Grofsky about 1 year ago
We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.
added
Asset API added
Posted by Matt Grofsky about 1 year ago
Added the ability to upload and list assets hosted locally on the Ytel Ecosystem
YCC New Features and Fixes
Posted by Matt Grofsky over 1 year ago
- Added a new DNC list loader module.
- Fixed a bug where the On-hold file prompt was not saving the name.
- Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.