Ytel Documentation

We received a few support tickets regarding WorkFlow reporting having issues.

message360.com domain deprecation

The message360.com domain will be discontinued on February 15, 2021. Please replace all domains referencing message360.com with ytel.com

• Added description field to AC-CID in API.
• Added x5 logs for changing agent ranks/grade for Inbound Agents, Agents Campaigns, Agent Inbound.
• You can now edit the name or description every time a List ID is cloned.
• Download List Logic was added - Faster experience
• Do not allow special characters or spaces for the "calltime id" when creating a new "call time".
• Removed posting data from webform 1 where it shared extraneous information.

Fixed a display bug in Inbox where the filters detached when scrolling down the list of conversations.

• Added a new asset picker to templates and workflow pages The asset picker is a convenient way to select from files that have been uploaded to the new asset section in Universe.
• Added an “Auto” option for selecting a rate in which to enroll contacts into Workflow. When “Auto” is selected the system will send out messages as fast as it can based on the number set configuration for the workflow.

• Added the ability to set a per-minute rate for enrolling contacts into the workflow
  • Will show up on a new page for scheduled jobs. Once they have started running they will display on the run history page.
  • Scheduled Enrollment jobs can be paused but if they are activated after the enrollment date time they will not run.
• Added options for starting the enrollment job manually or scheduling it to enroll contacts on a specific date and time.

• Default the time zone picker for scheduled enrollment to the last used time zone.
• Show number of contacts to be enrolled when selecting options to enroll based on filters (Previously it just said all or your contacts now it says the exact number).
• Added the contact count and paging to the bottom of the contacts page.
• Moved the Workflow Log link from the contact home page to contact edit and renamed it Workflow History.
• Updated all links to support docs to use the support.ytel.com domain.

WebRTC has been updated inside the Agent interface and includes support for Chrome 87, Safari and iOS.

We fixed a bug that was occurring in the CallbackStatus for the SMS API.

Fixed an issue with being able to SSO into sub-accounts (still working on fixing a different problem with accessing the user's page in a sub-account)