YCC Product Updates

  • Reports - We moved the Call URL Logs and List Conversion Report to the "Calls" section and the "Other" column.
  • Report generation - Modified the engine that builds the export calls report.
  • Dashboard - Settings now save when you navigate away and then return to the dashboard.
  • Admin - Dashes are no longer allowed when creating an Agent ID.
  • Fixed - Headers now sort the columns when clicked for ACCID.
  • Fixed - Agents Groups - We now display the correct setting descriptors.
  • Fixed - Corrected the description for manual dial override