YCC Product Updates

  • Upgraded Answer Machine Detection - AMD Version 2
  • Updated the process of how the Suppression list download
  • Added pop-up notifications to let customers know about updates to the Ytel changelog
  • Improved search filtering list
  • The Agent Time Detail Report now shows parks and holds data
  • Patched a bug with the Export Call Report "Status" Drop-down with duplicate lists
  • Made improvements to the non-agent API
    • Added additional graphical views to the following reports:
    • Agent Time Detail
    • Agent Status Detail
    • Agent Performance Detail
    • Team Performance Detail
    • Performance Comparison Report
    • Single Agent Daily
    • Inbound Report By Group
    • Outbound calling report