added
YCC Product Updates
almost 2 years ago by Matt Grofsky
- Upgraded Answer Machine Detection - AMD Version 2
- Updated the process of how the Suppression list download
- Added pop-up notifications to let customers know about updates to the Ytel changelog
- Improved search filtering list
- The Agent Time Detail Report now shows parks and holds data
- Patched a bug with the Export Call Report "Status" Drop-down with duplicate lists
- Made improvements to the non-agent API
- Added additional graphical views to the following reports:
- Agent Time Detail
- Agent Status Detail
- Agent Performance Detail
- Team Performance Detail
- Performance Comparison Report
- Single Agent Daily
- Inbound Report By Group
- Outbound calling report