Ytel API

Successfully add SMS, Voice, Contacts & Workflow capabilities into your application without any telecommunications experience

Get Started    Documentation
improved

YCC Product Updates

Posted by Matt Grofsky a day ago

We have updated the following reports with a visual graph report in addition to the text-only data reports.

added

Ytel Product Updates

Posted by Matt Grofsky 7 days ago
  • 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
  • node#.callstatus is the variable for collecting/using the call status
  • node#.DTMF is the variable for collecting/using the call status.
added

New Workflow Node Added

Posted by Matt Grofsky 14 days ago

Workflow Node: Starts a new workflow. This will carry forward any variables used by this campaign.

fixed

DTMF Digit Passing on Timeout <Gather>

Posted by Matt Grofsky 21 days ago

A bug was fixed where the DTMF digit in the InboundXML <Gather> tag would not trigger when the timeout occurred.

added

New Workflow Node Added

Posted by Matt Grofsky about a month ago

A new workflow node called Computation has been added.

fixed

Play Audio & Record Call Endpoint Fixes

Posted by Matt Grofsky about a month ago

We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.

added

Asset API added

Posted by Matt Grofsky about a month ago

Added the ability to upload and list assets hosted locally on the Ytel Ecosystem

YCC New Features and Fixes

Posted by Matt Grofsky about a month ago
  • Added a new DNC list loader module.
  • Fixed a bug where the On-hold file prompt was not saving the name.
  • Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.

YCC Product Updates

Posted by Matt Grofsky about a month ago
  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Export Calls Report - Flashes Browsers
  • Campaign Status List Report - Total displaying incorrectly and duplicate order number
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report update_lead API
  • Statuses - Added a stationary header bar for Systemwide Statuses
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • Bug fix for ignoring number on sync for numbers who are not in a number set
  • Fixed a payload Error - Number Reputation
  • Fixed the reset lead-called-status for the list toggle not working
  • After Hours Extension - Fixed not Saving in new UI
  • Fixed Ytel API Number Sync Status Error
  • Outbound Totals - Only pull in values during extended YCC-API view.
  • Included new phone_numbers column in the truncate numbers call report
  • Data Loader - Processing 52 Phone code reverting to US "1" in data list
  • Removed the message360 domain references from legacy code base
added

Ytel Product Updates

Posted by Matt Grofsky about a month ago

Added the option for using negative conditions in contact sorting: