May 2, 2023

April 5th:

We released a change to web phone to add the ability to forward a web phone to a SIP extension. This was something we had in Inbound Routing, but did not expose in the web phone.

• On version 3.5 or sub version 3.5.30, web phone users now have the following:
  • Update to Live Lists to see a drop-down of available live lists for the logged-in web phone user.
  • Ability to see inbound and outbound calls in the recent communication section.
  • The ability to mute different call legs (conference participants).
  • The ability to see and hang up on different call legs (conference participants).
  • Update to the call routing path to process a full hang as requested on a call leg (conference participant).

• Webphone Version 3.5.17
  • We released and update the webphone to include a parameter in the settings tab for timeout control on transferring to a voicemail or an outbound number.
• Contact Center (YCC)
  • We have applied our latest patches to the Contact Center platform. This will improve performance and increase security.
• Verified Calls/SMS
  • Google Verified SMS and Calls has been discontinued. If you are interested in RCS, please reach out to us at [email protected]
• Phone Number Management
  • If you release a number by mistake, you can use the purchase specific phone number API to recover that phone number and bring it back into your account.
• Inbox
  • We retooled the ability to create multiple inboxes. You can easily inbound route your inbound sms conversations to different inboxes to field questions from customers to their specific contact.
• Campaign Registry
  • Removed the vetting class requirement from the Campaign Registry form and will pass standard vetting class on all brands. If you are doing a Political Campaign our team will work with you on the additional vetting requirements.
• - View Screenshots

- View complete update + Screenshots

• Workflow Webhook Notes - On hover you can see the name of the webhook

• Updated Call Logs to allow the additional search parameters for to and from number
• Added validation on the number of days that can be added for a long-lived token
• Workflow reporting now allows you to select the "next day" when the UTC date flips over.

• DNC Loader - Fix added for campaign-specific uploads
• Reporting Jobs "Export call Report" - Fixed missing fields for the extended report when setting a custom order by
• Mobile View - Fixed as an issue with the Data Search Lead ID hyperlink not working.
• Fixed the team Performance Details Report - No longer showing the "Oops, Page Vanished Error Message"
• Fixed number syncing which was limited to 5000 numbers
• Squashed other minor bugs and added in some performance enhancements
• Data List - Added a Reset Times Description