ChangeLog
Home
Start typing to search…
Back to All
Added

April Product Update

over 2 years ago by Katelyn Rose

April 5th:

  • We released an update for our Contact Center users. Customers who enable the feature for use of the Federal DNC on their system can now utilize that data on uploads. Customers can scrub their contacts on upload against that Federal DNC database and those contacts will be removed from the upload file. View the full release notes...
  • Along with quick-stats about a count of how many contact were on the Federal and Internal customers DNC, the customer will also be able to download a data list of those results.

  • April 7, 2023

    • Email as a Workflow Node
      • We added the ability to include an email template trigger into a workflow. You can add your Hubspot, MainGun or Sendgrid credentials into the system and use email templates to trigger messages to customers. The email node, like other nodes pairs well with Ytel contacts so that you can pluck attributes of a contact out and use them in the body of your emails.
    • Branded Calling Form
      • We added the ability to create a Branded Calling business profile and add numbers to your Branded Calling business from the Business Profile section.
    • Video Conferencing
      • For video conferencing we added the ability for Ytel users to mute and unmute the video of guests on a video conference call.

  • April 18th

    • We released an update to set the default timeout on the make call api to 60 seconds, it was formerly at 30 seconds.

  • April 22nd

    • Fix for SMS failures not showing up in the SMS logs. These included hard failures like sending to an invalid phone number and internal number.
    • API Calls
      • Made a change to call to set the default time out to 60 seconds rather then 30 seconds
    • Contact Center
      • GMT timezone fix is in production for data uploader on YCC
      • Fixed to the Data Loader in Contact Center for situation where files including the following situations are automatically cleaned up (duplicate headers, empty headers, special characters in the headers)
      • Updated our system to correct the error that was found in early April for seats not being charged between April 6th and April 13th, 2023.
      • Discontinued [http://x5admin.ytel.com/]
    • Campaign Registry
      • Campaign Registry updates for form validation and change in the API
    • Phone Numbers
      • Added region for Toll free Phone Numbers as US and updated code to set new toll-free number to US
    • Web phone
      • Corrected a situation where web phone calls were not recording.
  • Branded Calling
    • Introduced the Branded Calling creation form for Ytel based phone number
  • Video Conferencing
    • Added an ability to Schedule a Call or Video Conference
    • Added an Ability to add a Participant to a Conference
    • The ability the Mute and Unmute the video
    • Made a correction to Global Callbacks to include the parameter CallerNumber variable

  • April 27, 2023

    • Released a change for Impersonating from Parent to Child accounts that allow you to modify users utilizing the Parent credentials
    • Added the API ability to set up to 10 phone number on a user for the web phone
    • Added additional validation to our assets section for uploading images, audio and XML
    • Made an update to the Call Aggregation Report
    • Added in a new Inbound workflow route destination for Call Menus/IVR

April 5th:

We released an update for our Contact Center users. Customers who enable the feature for use of the Federal DNC on their system can now utilize that data on uploads. Customers can scrub their contacts on upload against that Federal DNC database and those contacts will be removed from the upload file. View the full release notes...

Along with quick-stats about a count of how many contact were on the Federal and Internal customers DNC, the customer will also be able to download a data list of those results.

April 7, 2023

Email as a Workflow Node

We added the ability to include an email template trigger into a workflow. You can add your Hubspot, MainGun or Sendgrid credentials into the system and use email templates to trigger messages to customers. The email node, like other nodes pairs well with Ytel contacts so that you can pluck attributes of a contact out and use them in the body of your emails.

Branded Calling Form

We added the ability to create a Branded Calling business profile and add numbers to your Branded Calling business from the Business Profile section.

Video Conferencing

For video conferencing we added the ability for Ytel users to mute and unmute the video of guests on a video conference call.

April 18th

We released an update to set the default timeout on the make call api to 60 seconds, it was formerly at 30 seconds.

April 22nd

Fix for SMS failures not showing up in the SMS logs. These included hard failures like sending to an invalid phone number and internal number.

API Calls

Made a change to call to set the default time out to 60 seconds rather then 30 seconds

Contact Center

GMT timezone fix is in production for data uploader on YCC

Fixed to the Data Loader in Contact Center for situation where files including the following situations are automatically cleaned up (duplicate headers, empty headers, special characters in the headers)

Updated our system to correct the error that was found in early April for seats not being charged between April 6th and April 13th, 2023.

Discontinued [http://x5admin.ytel.com/]

Campaign Registry
Campaign Registry updates for form validation and change in the API

Phone Numbers
Added region for Toll free Phone Numbers as US and updated code to set new toll-free number to US

Web phone
Corrected a situation where web phone calls were not recording.

Branded Calling
Introduced the Branded Calling creation form for Ytel based phone number

Video Conferencing
Added an ability to Schedule a Call or Video Conference
Added an Ability to add a Participant to a Conference

The ability the Mute and Unmute the video

Made a correction to Global Callbacks to include the parameter CallerNumber variable

April 27, 2023

Released a change for Impersonating from Parent to Child accounts that allow you to modify users utilizing the Parent credentials

Added the API ability to set up to 10 phone number on a user for the web phone

Added additional validation to our assets section for uploading images, audio and XML

Made an update to the Call Aggregation Report

Added in a new Inbound workflow route destination for Call Menus/IVR