May Product Update
over 2 years ago by Katelyn Rose
- - View complete update + Screenshots
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May 2, 2023
- On May 2, 2023 we released a number of updates to our Contact Center platform. These changes include updating grammar, language and title casing for the product. Notable changes for customers includes the "Data Management" Section.
- Data Management was changed to Contacts
- Data Lists was changed to Contact
- Advanced List Rule was changed to Advanced Rule
- Data Loader was changed to Contact Upload
- Data Search was changed to Contact Search
- Custom Fields was changed to Attributes
- Lead Management was changed to Contact Management
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May 15, 2023
- On May 15, 2023 we released a number of update to our API system. Those changes included:Ability to use a PATCH method for workflow and Global CallbacksCode for Prorating monthly recurring charges and phone numbers. Starting June 1, 2023, all recurring charges for products and features with monthly fees will be billed on the 1st of each month. We will also prorate fees at the time of purchase and charge the regular monthly fee on the first day of the following calendar month.Ability to add and pass tag data on different types of communication, conferences, calls and sms.
- For our javascript widget web phone and web phone in our application we will be adding the ability to have up to 10 phone numbers associated to your web phone. This will allow you to review inbound calls from 10 phone number as well as choose a phone number you wish to send out on.
- Use Case 1 - You have multiple phone numbers used for marketing and want to route specific phone numbers to always route to a specific agent.
- Use Case 2 - Your web phone users are talking to both US and International customers (phone numbers) through calls and texting and need a specific phone number to navigation successful communication to different areas.