- View complete update + Screenshots
June 2, 2023
- Published an updated to our call log details to reflect the correct api version
- Released additional video conference endpoints
- Increased the line size for all graph based reporting.
- Removed the ability to input special characters in audio files names
- Add additional browser support for inbound call notifications on the desktop
- Added entry_date as an available variable for use in the webform URL pop-ver screen
- Created a new monitoring report jobs endpoint were admins can download existing reports, but not run a report themselves
June 7, 2023
- Updates to our phone number monitoring for FTC complaint reporting
June 9, 2023
- The user unavailable action setting for DIDs now defaults to IN_GROUP
- Updates were made to descriptions and help text across various sections
- New summarized view for the Usage Summary Report
- New summarized PDF download view for the Usage Summary Report
- New summarized with expanded details view for the Usage Summary Report
- New summarized with expanded details PDF download view for the Usage Summary Report
- New design look to the Usage Summary Report
- Ability to select the roles you want on a long lived token
- Updates to the Percentage note to depict and describe the weighted ability that can be placed on child nodes
- Webrtc phone numbers that are released from the account will be removed from assigned users.
- Webrtc phone numbers that were released from the account prior to June 9th and assigned to an inactive user can now be updated to a new webrtc phone number if the user is reactivated.
June 13, 2023
- Corrected an issue customers saw when selecting a data list Report in Contact Center. Data list with special characters are now correctly displaying the reports section for all user levels with permission.
- In Contact Center - The contact data uploader was adjusted to include additional countries. Full list:
- 1 - United State of America 27 - South Africa
  36 - Hungary
  44 - United Kingdom
  48 - Poland
  49 - Germany
  52 - Mexico
  359 - Bulgaria
  420 - Czech Republic
- In Contact Center - Inbound queue names now allow for spaces in the name
- A new report was introduced that allows customers to look at the speed of contact with people who call into a phone line.
June 15, 2023
- The max length of a video conference schedule was extended to 24 hours.
- Performance based reporting was updated to show all call data.
- Adjustments to the CNAM process were made.
- All call logs now fully pass metadata appended to the call. This included custom meta data as well as disposition based tags.
June 20, 2023
- A change was released into production to handle an error found on inbound sms messages where the emojis were not formatting correctly for the inbound sms callback.
- A new report was released for Contact Center in the Reporting Jobs section. This new report, Caller Id Stats Report, allows you to see the Phone number, the total amount of calls for the time period and the amount of calls that were answered by an agent.
June 21, 2023
- Released an update to our charts to expand the bar and line size for better visibility.
- Released a change that moved the Support Plan from Billing Section to lower left hand navigation.
- Released an number of updates to the user management section on app.ytel.com
June 22, 2023
- Released two new endpoints into production that allow Ytel accounts to verify a third party phone number into the Ytel system for use for Caller ID, Branded Calling and Number Remediation
June 26, 2023
- Released a change into our application to allow users to create keywords for the carrier keyword START. You can set up keywords on any item code for sms enabled numbers.
June 27, 2023
- Corrected the Lost in Space error showing when selecting Saved Queries
- Shows imported third party phone numbers in the Mange Numbers section
- Added the ability to see Branded Calls in the call logs
- Correction to the Add Feature endpoint
- Updated the Contact Center Sync endpoint to be Asynchronous
- Updated "Manual Dial Override" Definition
June 29, 2023
- Added an EXISTS as a function option in inbound routing for contact matching.
- Updated Call and Call-Relay function on inbound routing to both route to phone numbers and SIP extensions
- Fixed a bug with enabling agent extensions for Call Menus
- Add "called_count" variable to be selectable for use the called_count variable should be available for use in
  - URLs also including webform
  - Dispo URLs
  - Agent screen scripts

Detailed View

June 2, 2023

API

Published an updated to our call log details to reflect the correct api version
Released additional video conference endpoints
Increased the line size for all graph based reporting.

Contact Center

Removed the ability to input special characters in audio files names
Add additional browser support for inbound call notifications on the desktop
Added entry_date as an available variable for use in the webform URL pop-ver screen
Created a new monitoring report jobs endpoint were admins can download existing reports, but not run a report themselves

June 7, 2023

Updates to our phone number monitoring for FTC complaint reporting

June 9, 2023

Contact Center

The user unavailable action setting for DIDs now defaults to IN_GROUP
Updates were made to descriptions and help text across various sections

API

New summarized view for the Usage Summary Report
New summarized PDF download view for the Usage Summary Report
New summarized with expanded details view for the Usage Summary Report
New summarized with expanded details PDF download view for the Usage Summary Report
New design look to the Usage Summary Report
Ability to select the roles you want on a long lived token

Updates to the Percentage note to depict and describe the weighted ability that can be placed on child nodes

Webrtc phone numbers that are released from the account will be removed from assigned users.
Webrtc phone numbers that were released from the account prior to June 9th and assigned to an inactive user can now be updated to a new webrtc phone number if the user is reactivated.

June 13, 2023

Corrected an issue customers saw when selecting a data list Report in Contact Center. Data list with special characters are now correctly displaying the reports section for all user levels with permission.
In Contact Center - The contact data uploader was adjusted to include additional countries. Full list:
1 - United State of America
27 - South Africa
36 - Hungary
44 - United Kingdom
48 - Poland
49 - Germany
52 - Mexico
359 - Bulgaria
420 - Czech Republic

In Contact Center - Inbound queue names now allow for spaces in the name

A new report was introduced that allows customers to look at the speed of contact with people who call into a phone line.

June 15, 2023

The max length of a video conference schedule was extended to 24 hours.

Performance based reporting was updated to show all call data.

Adjustments to the CNAM process were made.

All call logs now fully pass metadata appended to the call. This included custom meta data as well as disposition based tags.

June 20, 2023

A change was released into production to handle an error found on inbound sms messages where the emojis were not formatting correctly for the inbound sms callback.

A new report was released for Contact Center in the Reporting Jobs section. This new report, Caller Id Stats Report, allows you to see the Phone number, the total amount of calls for the time period and the amount of calls that were answered by an agent.

June 21, 2023

Released an update to our charts to expand the bar and line size for better visibility.

Released a change that moved the Support Plan from Billing Section to lower left hand navigation.

Released an number of updates to the user management section on app.ytel.com

June 22, 2023

Released two new endpoints into production that allow Ytel accounts to verify a third party phone number into the Ytel system for use for Caller ID, Branded Calling and Number Remediation

June 26, 2023

Released a change into our application to allow users to create keywords for the carrier keyword START. You can set up keywords on any item code for sms enabled numbers.

June 27, 2023

Corrected the Lost in Space error showing when selecting Saved Queries
Shows imported third party phone numbers in the Mange Numbers section
Added the ability to see Branded Calls in the call logs
Correction to the Add Feature endpoint
Updated the Contact Center Sync endpoint to be Asynchronous
Updated "Manual Dial Override" Definition

June 29, 2023

Added an EXISTS as a function option in inbound routing for contact matching.
Updated Call and Call-Relay function on inbound routing to both route to phone numbers and SIP extensions
Fixed a bug with enabling agent extensions for Call Menus
Add "called_count" variable to be selectable for use the called_count variable should be available for use in
- URLs also including webform
- Dispo URLs
- Agent screen scripts
Corrected a bug in the Inbound Summary Hourly Report
Modified the endpoint for Number Syncing in Contact Center to use a new Asynchronous Swap endpoint
Updated some abbreviations used for the inbound report to make data more clear
Updated user management to allow for multiple phone numbers to be assigned to a user for web phones.
Reworked the user interface in inbound routing to include negated rules in the dropdown and not as a separate check box
Updated the Usage Summary reporting to search for data in all available views.