added

Ytel Product Updates

  • 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
  • node#.callstatus is the variable for collecting/using the call status
  • node#.DTMF is the variable for collecting/using the call status.
added

New Workflow Node Added

Workflow Node: Starts a new workflow. This will carry forward any variables used by this campaign.

fixed

DTMF Digit Passing on Timeout <Gather>

A bug was fixed where the DTMF digit in the InboundXML <Gather> tag would not trigger when the timeout occurred.

added

New Workflow Node Added

A new workflow node called Computation has been added.

fixed

Play Audio & Record Call Endpoint Fixes

We squashed a couple of bugs regarding the Play Audio & Record Call endpoints and they are now functioning as expected.

added

Asset API added

Added the ability to upload and list assets hosted locally on the Ytel Ecosystem

YCC New Features and Fixes

  • Added a new DNC list loader module.
  • Fixed a bug where the On-hold file prompt was not saving the name.
  • Fix a bug in number reputation and nuisance scoring where has no result it will no longer error.

YCC Product Updates

  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Export Calls Report - Flashes Browsers
  • Campaign Status List Report - Total displaying incorrectly and duplicate order number
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report update_lead API
  • Statuses - Added a stationary header bar for Systemwide Statuses
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • Bug fix for ignoring number on sync for numbers who are not in a number set
  • Fixed a payload Error - Number Reputation
  • Fixed the reset lead-called-status for the list toggle not working
  • After Hours Extension - Fixed not Saving in new UI
  • Fixed Ytel API Number Sync Status Error
  • Outbound Totals - Only pull in values during extended YCC-API view.
  • Included new phone_numbers column in the truncate numbers call report
  • Data Loader - Processing 52 Phone code reverting to US "1" in data list
  • Removed the message360 domain references from legacy code base
added

Ytel Product Updates

Added the option for using negative conditions in contact sorting:

added

Ytel Product Updates

Added the ability to add begins with logic key-phrases in addition to keywords on Number Sets