Ytel Product Updates
about 2 years ago by Matt Grofsky
- 🔀 We now have the ability to collect the DTMF digits off of a phase call and utilize those digits. You can also detect the completed call status to be used for the next action.
- node#.callstatus is the variable for collecting/using the call status
- node#.DTMF is the variable for collecting/using the call status.
One example of a use case here would be a Customer wanting to send follow up customer service calls.
The call could ask one question about the call and ask the consumer to rate the call 1-5 based on a DTMF press.
When the DTMF is pressed, it could be collected to be sent to a documentation sheet, airtable, printed to the contact for last customer interaction, etc.