Ytel API

Successfully add SMS, Voice, Contacts & Workflow capabilities into your application without any telecommunications experience

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improved

Improved Search Functionality

Posted by Matt Grofsky 8 months ago

Easier to use filters take less time to apply and allows users to edit filters that have already been applied.

added

WebRTC added to Inbox

Posted by Matt Grofsky 8 months ago

The ability to make WebRTC calls directly from Inbox has been added.

added

Call node Added to workflow

Posted by Matt Grofsky 8 months ago

A new node to make a call has been added to our Workflow feature-set. This will allow you to place a call in your workflow automation schedules.

fixed

Random Logouts

Posted by Matt Grofsky 8 months ago

Resolved issues with randomly getting logged out of the UI.

added

Create and Manage API Tokens in the UI

Posted by Matt Grofsky 9 months ago
Description
As always with API tokens USE WITH CAUTION. Deleting a token can break stuff.
New section for managing tokens.\ You can get there by going to settings -> API Tokens
Includes details for using both v3 and v4 APIs.
Allows users to create and manage long lived tokens.
Is only available to account owners and users with settings-admin roles.
improved

Misc. Feature Improvements

Posted by Matt Grofsky 9 months ago
Description
Added the ability to filter numbers that are unassigned from a number set (@katelyn)
Updated contact import instructions to include info on state codes.
Fixed a bug where when creating two workflows right after one another the second one would inherit values from the first.
improved

New Work Flow Icon

Posted by Matt Grofsky 9 months ago

We swapped out our old Icon for Workflow and replaced it with one that more reflects the feature.

added

Workflow Validation

Posted by Matt Grofsky 9 months ago

Adds validation when saving the workflow to tell users if something is misconfigured.

improved

Better flow for creating advanced workflows

Posted by Matt Grofsky 9 months ago

Prompts the user for basic start node details for creating the workflow before redirecting to the advanced workflow viewer.

fixed

Ytel Contact Center Agent Update

Posted by Matt Grofsky 9 months ago

The Agent Interface is set to auto-deploy tonight with changes that allow agents to log back in even if they didn't log out correctly