Improved

MORE! YCC Improvements & Additions

  • Agent - Added two new columns, callerid and type, to the Outbound log.
  • Agent - Fixed a bug where the agent password was not saving in the new User interface.
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • API Numbers - Added a field in the Ytel API Numbers for Outbound CallerID usage for the past 30 days
  • Custom Fields - Ytel CUSTOM: Hide the "Cost" column on lists
  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Dashboard - Choose report display options for YCC does not include inbound only from the filter selection
  • Default Preview Dial- on New UI when enable it will still show disable
  • Inbound notifications - The inbound notification can now be set to a custom audio file and can be set to be continuous or repeated ring.
  • Lead - Added help text associated with lead logs.
  • Lead - Added one new column, called number, to the Inbound Log.
  • Non Agent API - Added a DNC flag check to the update_lead API when you pass in dnc_check=Y
  • Numbers - Fixed a bug with the in group numbers section where clicking on edit number was erring
  • Reordered the Ytel API Numbers to move “Route” column in front of “Destination”
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report
  • Reports - Fixed a bug on the team performance detail report where agent data was displaying in multiple teams.
  • Switched the hot keys: CTRL Enter will return to the next line and ENTER will send your chat message. We added auto-scroll on a new message, Super Admins permissions were updated. You can now resize the chat window.
  • Updated Campaign Caller ID to show regardless of what interface it is saved in.