YCC Product Updates

  • Dashboard - Added the ability to force agents into queues through the admin dashboard
  • Export Calls Report - Flashes Browsers
  • Campaign Status List Report - Total displaying incorrectly and duplicate order number
  • Reports - Added the ability to truncated Lead phone numbers in Export Calls Report update_lead API
  • Statuses - Added a stationary header bar for Systemwide Statuses
  • Agents - Added a "View More" option to display additional fields including email and voicemail
  • Bug fix for ignoring number on sync for numbers who are not in a number set
  • Fixed a payload Error - Number Reputation
  • Fixed the reset lead-called-status for the list toggle not working
  • After Hours Extension - Fixed not Saving in new UI
  • Fixed Ytel API Number Sync Status Error
  • Outbound Totals - Only pull in values during extended YCC-API view.
  • Included new phone_numbers column in the truncate numbers call report
  • Data Loader - Processing 52 Phone code reverting to US "1" in data list
  • Removed the message360 domain references from legacy code base