Improved

YCC Improvements & Additions

  • Export Calls Report - Custom Fields “Headers”
  • When a Admin in an Admin group is only allowed viewing for a single campaign and user group. I can run a Export Call report and ALL lists are listed. Ideally only the lists associated with my allowed campaign should show up
  • Dashboard - add option to display name of campaign
  • Agent Performance Detail Report. The Pause Code Breakdown is totaling over 24 hours in one day. Example: Agent 1006 shows 26 hours on their total pause time.
  • Pulling Scrubbed list file from data loader
  • File name having conman in it having issue fixed qa
  • AGENT Stats REPORT TIME Duration
  • List Conversion Report is exceeding the range date selected. They will select one day in the past and it will report from the date selected to the current date.
  • Campaign - Lead Filter should not allow “All Groups” selection